Refund & Cancellation Policy

This Refund & Cancellation Policy governs all credit purchases and service usage on LookMyClass, operated by Akdron Consultancy Pvt Ltd. Please read it carefully before purchasing credits.

Immediate and Irrecoverable Cost

Unlike physical goods that can be returned or software subscriptions that can be cancelled mid-cycle, AI token consumption is instantaneous and irreversible. When you click “Generate Quiz”, your input is transmitted to the AI provider, computation begins immediately, and the associated token cost is incurred — regardless of whether you choose to use the resulting output.

• AI providers (OpenAI and Anthropic) charge us per token processed — both input and output
• These charges are applied the moment the API call is made and are non-reversible
• We pass on these costs through the credit system; a refund to you would represent an unrecoverable loss to us
• The digital nature of the output means there is nothing to return, repossess, or resell

Consistent with Industry Practice

This policy is consistent with how all major AI-powered platforms handle consumption-based billing. Services such as OpenAI's API, Anthropic's API, Google AI Studio, and other AI platforms similarly do not refund tokens or compute credits once used. Our credit system mirrors this underlying reality.

Understanding the credit lifecycle helps you use LookMyClass confidently and avoid unintended charges.

Credit Pricing Transparency

Credit costs are always shown on the configuration screen before you confirm. There are no hidden charges, auto-renewals, or subscription fees. You pay only for what you generate. We reserve the right to adjust credit pricing with 14 days' prior notice; existing credit balances are not affected by pricing changes.

What Qualifies as a Platform Failure

• Our server returns an error before or during the AI call
• The AI provider returns a technical error that prevents any output from being produced
• A network failure on our side interrupts the generation before results are saved
• A verified bug in our system causes incorrect credit deduction

What Does Not Qualify

• The AI generates a quiz but you are dissatisfied with the quality, style, or accuracy of the output — AI quality is inherently variable and not guaranteed
• You close the browser or navigate away during generation — if the generation completed on the server, credits are consumed
• The AI generates fewer questions than expected due to content limitations in your input (e.g., a very short PDF)
• You submit a generation and then change your mind about the topic or configuration

How to Request a Credit Restoration

If you believe credits were deducted for a failed generation, contact us at support@lookmyclass.com within 7 days of the incident. Include:

• Your registered email address
• The approximate date and time of the failed generation
• The AI model and mode used
• Any error message displayed

We will investigate and, if confirmed, restore credits within 2 business days.

Cancelling Your Account

You may request cancellation and deletion of your LookMyClass account at any time by contacting us at support@lookmyclass.com. There is no cancellation fee.

What Happens to Your Credits

What Happens to Your Data

Upon account deletion, your personal data and generated quizzes are removed from our systems within 30 days in accordance with our Privacy Policy. Payment records are retained for 7 years as required by Indian financial law. Publicly shared quiz links will stop working once your account is deleted.

No Subscription to Cancel

LookMyClass operates on a pay-as-you-go credit model. There is no recurring subscription, no auto-renewal, and no ongoing billing. Purchasing credits is a one-time transaction. Simply stop purchasing credits to stop spending — there is nothing else to cancel.

While our general policy does not permit refunds for consumed credits, we recognise that exceptional circumstances arise. We assess the following situations on a case-by-case basis:

Duplicate Purchase

If you are charged twice for the same credit bundle due to a payment processing error, we will refund the duplicate charge in full. Contact us with both transaction references within 14 days.

Goodwill Refund for Unused Credits

If you have purchased credits and have not consumed any of them, you may request a goodwill refund within 7 days of the purchase date. This is offered at our sole discretion and subject to the following conditions:

• The request is made within 7 calendar days of the purchase transaction
• None of the purchased credits have been used for generation
• The refund request is your first such request on the account
• The purchase amount is above ₹100

Approved goodwill refunds are processed back to the original payment method within 5–10 business days, minus any Razorpay payment processing fees (typically 2–3%).

Unauthorised Transactions

If you believe your account was accessed and credits were purchased without your authorisation, report it immediately to support@lookmyclass.com. We will suspend the account, investigate, and work with you and Razorpay to resolve the matter. Prompt reporting significantly improves the likelihood of a successful resolution.

Raising a Dispute With Us First

Before initiating a chargeback with your bank or card issuer, we ask that you contact us at support@lookmyclass.com and give us 5 business days to resolve the issue. Most billing disputes can be resolved quickly and amicably when raised directly with us.

Payment Processor Disputes

If a dispute cannot be resolved directly between us, it may be escalated to Razorpay under their dispute resolution process. We will cooperate fully and provide all transaction evidence in our possession.

Governing Terms

All refund disputes are subject to the governing law and jurisdiction clauses in our Terms & Conditions (Indian law, Bengaluru courts). Consumer protection rights under the Consumer Protection Act, 2019 (India) are not affected by this policy.

For any refund, billing, or cancellation query, please reach out to us. We aim to respond to all billing enquiries within 2 business days.