Refund & Cancellation Policy

This Refund & Cancellation Policy governs all subscription payments and service usage on LookMyClass, operated by Akdron Consultancy Pvt Ltd. Please read it carefully before subscribing to a paid plan.

Immediate and Irrecoverable Cost

A paid plan gives you access to a monthly allowance of AI features from the moment the billing period starts. AI token consumption is instantaneous and irreversible: when you click “Generate”, your input is transmitted to the AI provider, computation begins immediately, and the associated cost is incurred — regardless of whether you choose to use the resulting output.

• AI providers (OpenAI and Anthropic) charge us per token processed — both input and output
• These charges are applied the moment the API call is made and are non-reversible
• Your subscription covers these costs for the whole billing period, which is why charges for a period already started are generally non-refundable
• The digital nature of the output means there is nothing to return, repossess, or resell

Consistent with Industry Practice

This policy is consistent with how major subscription-based digital and AI-powered services handle billing: you can cancel at any time to stop future renewals, and your access continues until the end of the period you have already paid for.

Understanding how plans and allowances work helps you use LookMyClass confidently and avoid unintended charges.

Pricing Transparency

Plan prices and allowances are always shown on the Plans page before you subscribe. There are no hidden charges. We may change plan prices or allowances from time to time; the current details are always shown on the Plans page.

Credit Balances From Before Plans

LookMyClass previously used prepaid credits. Credit balances from before the change to subscription plans are no longer used for AI features. If you have a remaining paid balance, please contact us at support@lookmyclass.com.

What Qualifies as a Platform Failure

• Our server returns an error before or during the AI call
• The AI provider returns a technical error that prevents any output from being produced
• A network failure on our side interrupts the generation before results are saved
• A verified bug in our system incorrectly reduces your allowance

What Does Not Qualify

• The AI generates a quiz but you are dissatisfied with the quality, style, or accuracy of the output — AI quality is inherently variable and not guaranteed
• You close the browser or navigate away during generation — if the generation completed on the server, it counts against your allowance
• The AI generates fewer questions than expected due to content limitations in your input (e.g., a very short PDF)
• You submit a generation and then change your mind about the topic or configuration

How to Report a Failed or Incorrect Charge

If you believe a failed task was counted against your allowance, or you were charged incorrectly, contact us at support@lookmyclass.com within 7 days of the incident. Include:

• Your registered email address
• The approximate date and time of the failed task or charge
• The feature used, or the Razorpay payment reference for a charge
• Any error message displayed

We will investigate and, if confirmed, correct the issue within 2 business days.

Cancelling Your Subscription

You can cancel your subscription at any time from the Plans page. There is no cancellation fee. Cancelling stops future renewals; your plan stays active until the end of the period already paid for, and your account then returns to the Free plan.

Cancelling Your Account

You may request cancellation and deletion of your LookMyClass account at any time by contacting us at support@lookmyclass.com. There is no cancellation fee.

What Happens to Your Plan

What Happens to Your Data

Upon account deletion, your personal data and generated quizzes are removed from our systems within 30 days in accordance with our Privacy Policy. Payment records are retained for 7 years as required by Indian financial law. Publicly shared quiz links will stop working once your account is deleted.

While our general policy does not permit refunds for a billing period that has already started, we recognise that exceptional circumstances arise. We handle the following situations as described below:

Duplicate Charge

If you are charged twice for the same billing period due to a payment processing error, we will refund the duplicate charge in full. Contact us with both transaction references within 14 days.

Charge After a Confirmed Cancellation

If your subscription renews and you are charged after your cancellation was confirmed, we will refund that charge in full. Contact us with the transaction reference within 14 days.

Approved refunds are processed back to the original payment method within 5–10 business days.

Unauthorised Transactions

If you believe your account was accessed and a subscription was purchased without your authorisation, report it immediately to support@lookmyclass.com. We will suspend the account, investigate, and work with you and Razorpay to resolve the matter. Prompt reporting significantly improves the likelihood of a successful resolution.

Raising a Dispute With Us First

Before initiating a chargeback with your bank or card issuer, we ask that you contact us at support@lookmyclass.com and give us 5 business days to resolve the issue. Most billing disputes can be resolved quickly and amicably when raised directly with us.

Payment Processor Disputes

If a dispute cannot be resolved directly between us, it may be escalated to Razorpay under their dispute resolution process. We will cooperate fully and provide all transaction evidence in our possession.

Governing Terms

All refund disputes are subject to the governing law and jurisdiction clauses in our Terms & Conditions (Indian law, Bengaluru courts). Consumer protection rights under the Consumer Protection Act, 2019 (India) are not affected by this policy.

For any refund, billing, or cancellation query, please reach out to us. We aim to respond to all billing enquiries within 2 business days.